Accidentally entered the wrong shipping address? Please contact our Customer Care Team as soon as possible (customercare@rino-pelle.com). We will try our best to get our hands on the package before it leaves or warehouse. Keep in mind that as soon as the order has been processed completely, we can’t make any changes anymore.
Always check the tracking link that you’ve received by e-mail. It might be possible that the estimated delivery time has changed, or that you accidentally entered the wrong address. The estimated delivery time didn’t change and your address is correct? Please check your email again to see if you received a message from the shipping company. The package may have been delivered to a pick-up point or a different address, or your delivery window may have been rescheduled. Still no luck? Get in touch with our Customer Care Team (customercare@rino-pelle.com) to ensure a quick delivery of your order.
We always aim to ship your order to you as soon as possible. Please see below the full list of fees and delivery times below:
Benelux & Germany
The Netherlands
Cost € 4,75 - Free shipping order over € 100,-
Delivery time 1 - 2 working daysBelgium
Cost € 6,99 - Free shipping order over € 100,-
Delivery time 1 - 2 working daysLuxembourg
Cost € 6,99 – Free shipping order over € 100,-
Delivery time 2 - 3 working daysGermany
Cost € 6,99 – Free shipping over € 100,-
Delivery time 2 - 3 working days
Europe zone 1 (Cost € 9,99)Austria
Delivery time 2 – 3 working daysCzech Republic
Delivery time 3 – 4 working daysDenmark
Delivery time 2 – 3 working daysEstonia
Delivery time 4 – 5 working daysFrance
Delivery time 3 – 4 working daysHungary
Delivery time 3 – 4 working daysIreland
Delivery time 4 – 5 working daysItaly
Delivery time 3 – 4 working daysLatvia
Delivery time 4 – 5 working daysLithuania
Delivery time 4 – 5 working daysPoland
Delivery time 3 – 4 working daysSlovakia
Delivery time 3 – 4 working daysSlovenia
Delivery time 3 – 4 working daysSpain
Delivery time 3 – 4 working daysSweden
Delivery time 3 – 5 working daysUnited Kingdom
Delivery time 3 – 4 working days
Europe zone 2 (Cost € 19,99)Bulgaria
Delivery time 4 – 5 working daysCroatia
Delivery time 5 – 6 working daysGreece
Delivery time 7 – 8 working daysFinland
Delivery time 3 – 6 working daysPortugal
Delivery time 4 – 5 working daysRomania
Delivery time 4 – 5 working days
Europe zone 3 (Cost € 49,99)Bosnia and Herzegovina
Delivery time 1 – 3 working daysIceland
Delivery time 1 – 3 working daysLiechtenstein
Delivery time 1 – 3 working daysMacedonia
Delivery time 1 – 3 working daysNorway
Delivery time 1 – 3 working daysSerbia
Delivery time 1 – 3 working daysSwitzerland
Delivery time 1 – 3 working daysYes, you pay for your return costs. Important: the shipment contains a return label/sticker, so you don’t have to pay for your return at the postal service. We eventually settle the return costs with the refund.
You can return damaged items within 30 days after you received them. Get in touch with our Customer Care Team by sending an email including pictures of the issue to customercare@rino-pelle.com. Returns that have been sent back without our approval will not be processed.
- Fill in the return form and put it into the box.
- Place the return label/sticker secure on the outside of the box, over your old address label.
- Check, your order is ready to be returned ☺
- Please go to the right Postal Service Point for your country (Post NL, DPD, DHL) and ship the box to the return address. It's the same postal service with which you received the package.Bleckmann c/o Rino & Pelle Returns
Nijverheidsstraat 28
7575 BJ Oldenzaal- After shipping your return, you receive a receipt with a tracking code. Please hold this receipt as it's your proof of shipment.
Yes, you can exchange your ordered items that aren’t worn or washed and with the label attached, within 30 days. How to exchange your items:
1. Fill in the return form and mark that you would like to exchange the item(s) and put the item(s) in the box.
2. Place the returnlabel/sticker secure on the outside of the box, over your old address label.
3. Please go to the correct Postal Service Point for your country (Post NL, DPD, DHL) and ship the box to the return address as mentioned on the label:
Bleckmann c/o Rino & Pelle Returns
Nijverheidsstraat 28
7575 BJ Oldenzaal
After shipping your return, you receive a receipt with a tracking code. Please, send us the tracking code from the returned parcel to the following e-mail: customercare@rino-pelle.com.If you send us the tracking code, we can already place the new order for you.
5. If you haven't followed step four 'once the returned parcel has been received by us', we will place a new order according to your wishes.
6. You will receive a new confirmation by e-mail. As soon as your parcel has been processed and shipped you will receive an e-mail.
Once we have received your return, we will arrange a refund within 5 days. If you have returned your complete order, your shipping costs will be refunded. The return costs will be deducted from the total refund. If you haven’t receive any information after 5 working days please contact our Customer Care Team via customercare@rino-pelle.com.
Once we have received your return we will arrange a refund within 5 days. If you haven’t receive any information after 5 working days please contact our Customer Care Team customercare@rino-pelle.com.
At the moment we offer the following different payment options:
- iDeal
- Paypal
- Sofort banking
- Bancontact
- Google Pay, Apple Pay & Shopify Pay
- Creditcards (VISA, AMEX, Maestro, Mastercard)If your payment failed after you went through the payment procedure, you’ll get a notification. There are a few things you can try: deleting your cookies and cache data, using a different browser or try to use a different payment method. Still no luck? Please contact our Customer Care Team: customercare@rino-pelle.com.
Is the purchase amount shown on your bank statement, however the order still seem to have failed? Contact our Customer Care Team as soon as possible by sending an email with the screenshot of the payment, so that we can start processing your order.
You will receive your invoice in the same e-mail as your order confirmation. If you can’t find the invoice in your account nor you can’t find the confirmation email, please contact our Customer Care Team by e-mail (customercare@rino-pelle.com) so we can (re)send it to you.
Within 5 working days after we’ve received your return, we will refund your money using the same payment method you have paid the order with.
Sure we can. The Rino & Pelle collections are made by a team of fashion professionals who know all the ins and outs of the products. Get in touch with the Customer Care Team to ask your questions via customercare@rino-pelle.com.
If you want to make sure you’re able to get your hands on one of the items of the Rino & Pelle collections, we suggest you move quick. Almost all styles will be released only once and won’t get restocked.
It may take up to two hours after you have placed your order to receive our confirmation email. Make sure to also check your spam box. Has the payment been processed, but you haven’t received a confirmation within two hours? Please contact our Customer Care Team by customercare@rino-pelle.com for assistance.
Once an order is placed, our team processes your order directly to ensure the quickest delivery possible. However, we all make mistakes sometimes, it’s only human. If you wish to cancel your order, please contact us immediately. We will look into the status of your order right and if it hasn’t been processed yet, we are usually able to cancel the order for you. If it’s too late to cancel or change your order, please place a new order as soon as possible (since Rino & Pelle stock is limited) and return the order you wanted to cancel.
Did you have a change of heart? Once an order is placed our team processes your order directly to ensure the quickest delivery possible. If you wish to change your order, please contact us immediately. We will look into the status of your order and ifit hasn’t been processed yet, we are usually able to change the order for you. If it’s too late to change your order, please place a new order as soon as possible (since Rino & Pelle stock is limited) and return the order you wanted to cancel.
Once you have placed your order, you will receive a confirmation by email within two hours. Next, we will start to process your order as soon as possible. When the order isready to ship, you will receive an email with the tracking information. You can use this information to track the shipment of your order until it is delivered and you can start wearing your Rino & Pelle item(s).
Every item has a care label on the inside, please check the label to make sure you treat your items with the care they deserve.
You get six-month guarantee with the purchase of all Rino & Pelle clothing.
If you’re unhappy with your order or our services we kindly ask you to contact our Customer Care Team by customercare@rino-pelle.com.
Placing an order with us is always safe. The privacy and the security of your data is our top priority. We use SSL-technology (Secure Socket Layer). Furthermore, both us and the bank/PayPal will validate and approve each customer to maintain security. For more information, please read our Privacy Policy.
Do you have questions or comments about the brand or our products, please feel free to contact our Customer Care Team:
E-mail: customercare@rino-pelle.com
Phone: +31(0)853034611Monday - Friday: 09:00 – 16:30
We'll help you resolve questions as soon as possible ☺
Chamber of Commerce: 12045081
VAT: NL810083917B01Last Modified: 07-04-2021
Unfortunately we cannot accept orders from the United Kingdom at the moment. We are working on a solution towards the SS21. We expect to ship AW21 back to the United Kingdom. We are sorry for the inconvenience.
Returns
Payments
Other Questions
NEED HELP?
E-mail us at
customercare@rino-pelle.com
Get in touch through email or our social media channels.
Follow us @rinopelleofficial
- Choosing a selection results in a full page refresh.
- Press the space key then arrow keys to make a selection.