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Accidentally entered the wrong shipping address? Please contact our Customer Care Team as soon as possible (customercare@rino-pelle.com). We will try our best to get our hands on the package before it leaves or warehouse. Keep in mind that as soon as the order has been processed completely, we can’t make any changes anymore.

Always check the tracking link that you’ve received by e-mail. It might be possible that the estimated delivery time has changed, or that you accidentally entered the wrong address. The estimated delivery time didn’t change and your address is correct? Please check your email again to see if you received a message from the shipping company. The package may have been delivered to a pick-up point or a different address, or your delivery window may have been rescheduled. Still no luck? Get in touch with our Customer Care Team (customercare@rino-pelle.com) to ensure a quick delivery of your order.

We always aim to ship your order to you as soon as possible. Please see below the full list of fees and delivery times below:

Benelux & Germany
The Netherlands
Cost € 4,75 - Free shipping order over € 100,-
Delivery time 1 - 2 working days

Belgium
Cost € 6,99 - Free shipping order over € 100,-
Delivery time 1 - 2 working days

Luxembourg 
Cost € 6,99 – Free shipping order over € 100,-
Delivery time 2 - 3 working days

Germany
Cost € 6,99 – Free shipping over € 100,-
Delivery time 2 - 3 working days


Europe zone 1 (Cost € 9,99)

Austria
Delivery time 2 – 3 working days

Czech Republic
Delivery time 3 – 4 working days

Denmark
Delivery time 2 – 3 working days

Estonia
Delivery time 4 – 5 working days

France
Delivery time 3 – 4 working days

Hungary
Delivery time 3 – 4 working days

Ireland
Delivery time 4 – 5 working days

Italy
Delivery time 3 – 4 working days

Latvia
Delivery time 4 – 5 working days

Lithuania
Delivery time 4 – 5 working days

Poland
Delivery time 3 – 4 working days

Slovakia
Delivery time 3 – 4 working days

Slovenia
Delivery time 3 – 4 working days

Spain
Delivery time 3 – 4 working days

Sweden
Delivery time 3 – 5 working days

United Kingdom
Delivery time 3 – 4 working days


Europe zone 2 (Cost € 19,99)

Bulgaria
Delivery time 4 – 5 working days

Croatia
Delivery time 5 – 6 working days

Greece
Delivery time 7 – 8 working days

Finland
Delivery time 3 – 6 working days

Portugal
Delivery time 4 – 5 working days

Romania
Delivery time 4 – 5 working days


Europe zone 3 (Cost € 49,99)

Bosnia and Herzegovina
Delivery time 1 – 3 working days

Iceland
Delivery time 1 – 3 working days

Liechtenstein
Delivery time 1 – 3 working days

Macedonia
Delivery time 1 – 3 working days

Norway
Delivery time 1 – 3 working days

Serbia
Delivery time 1 – 3 working days

Switzerland
Delivery time 1 – 3 working days

Yes, you pay for your return costs. Important: the shipment contains a return label/sticker, so you don’t have to pay for your return at the postal service. We eventually settle the return costs with the refund.

You can return damaged items within 30 days after you received them. Get in touch with our Customer Care Team by sending an email including pictures of the issue to customercare@rino-pelle.com. Returns that have been sent back without our approval will not be processed.

- Fill in the return form and put it into the box.
- Place the return label/sticker secure on the outside of the box, over your old address label.
- Check, your order is ready to be returned ☺
- Please go to the right Postal Service Point for your country (Post NL, DPD, DHL) and ship the box to the return address:

Bleckmann c/o Rino & Pelle Returns
Nijverheidsstraat 28
7575 BJ Oldenzaal

- After shipping your return, you receive a receipt with a tracking code. Please hold this receipt as it's your proof of shipment.

No, unfortunately we are not able yet to do an exchange. Due to the limited stock, we suggest returning the items you want to exchange and place a new order to ensure you receive the items you want. Please be aware that you will have to pay for the returned items.

Once we have received your return, we will arrange a refund within 5 days. If you have returned your complete order, your shipping costs will be refunded. The return costs will be deducted from the total refund. If you haven’t receive any information after 5 working days please contact our Customer Care Team via customercare@rino-pelle.com.

Once we have received your return we will arrange a refund within 5 days. If you haven’t receive any information after 5 working days please contact our Customer Care Team customercare@rino-pelle.com.

At the moment we offer the following different payment options:

- iDeal
- Paypal
- Sofort banking
- Bancontact
- Google Pay, Apple Pay & Shopify Pay
- Creditcards (VISA, AMEX, Maestro, Mastercard)

If your payment failed after you went through the payment procedure, you’ll get a notification. There are a few things you can try: deleting your cookies and cache data, using a different browser or try to use a different payment method. Still no luck? Please contact our Customer Care Team: customercare@rino-pelle.com.

Is the purchase amount shown on your bank statement, however the order still seem to have failed? Contact our Customer Care Team as soon as possible by sending an email with the screenshot of the payment, so that we can start processing your order.

You will receive your invoice in the same e-mail as your order confirmation. If you can’t find the invoice in your account nor you can’t find the confirmation email, please contact our Customer Care Team by e-mail (customercare@rino-pelle.com) so we can (re)send it to you.

Within 5 working days after we’ve received your return, we will refund your money using the same payment method you have paid the order with.

Sure we can. The Rino & Pelle collections are made by a team of fashion professionals who know all the ins and outs of the products. Get in touch with the Customer Care Team to ask your questions via customercare@rino-pelle.com.

If you want to make sure you’re able to get your hands on one of the items of the Rino & Pelle collections, we suggest you move quick. Almost all styles will be released only once and won’t get restocked.

It may take up to two hours after you have placed your order to receive our confirmation email. Make sure to also check your spam box. Has the payment been processed, but you haven’t received a confirmation within two hours? Please contact our Customer Care Team by customercare@rino-pelle.com for assistance.

Once an order is placed, our team processes your order directly to ensure the quickest delivery possible. However, we all make mistakes sometimes, it’s only human. If you wish to cancel your order, please contact us immediately. We will look into the status of your order right and if it hasn’t been processed yet, we are usually able to cancel the order for you. If it’s too late to cancel or change your order, please place a new order as soon as possible (since Rino & Pelle stock is limited) and return the order you wanted to cancel.

Did you have a change of heart? Once an order is placed our team processes your order directly to ensure the quickest delivery possible. If you wish to change your order, please contact us immediately. We will look into the status of your order and ifit hasn’t been processed yet, we are usually able to change the order for you. If it’s too late to change your order, please place a new order as soon as possible (since Rino & Pelle stock is limited) and return the order you wanted to cancel.

Once you have placed your order, you will receive a confirmation by email within two hours. Next, we will start to process your order as soon as possible. When the order isready to ship, you will receive an email with the tracking information. You can use this information to track the shipment of your order until it is delivered and you can start wearing your Rino & Pelle item(s).

Every item has a care label on the inside, please check the label to make sure you treat your items with the care they deserve.

You get six-month guarantee with the purchase of all Rino & Pelle clothing.

If you’re unhappy with your order or our services we kindly ask you to contact our Customer Care Team by customercare@rino-pelle.com.

Placing an order with us is always safe. The privacy and the security of your data is our top priority. We use SSL-technology (Secure Socket Layer). Furthermore, both us and the bank/PayPal will validate and approve each customer to maintain security. For more information, please read our Privacy Policy.

Do you have questions or comments about the brand or our products, please feel free to contact our Customer Care Team:

E-mail: customercare@rino-pelle.com
Phone: +31(0)77 472 3383

Monday - Friday: 09:00 – 17:00

We'll help you resolve questions as soon as possible ☺

Chamber of Commerce: 12045081
VAT: NL810083917B01

Last Modified: 27-01-2021