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CUSTOMER SERVICE

Delivery & Returns

Delivery times and costs

  • Belgium

    • Cost Free shipping
    • Time 1 - 2 working days

    The Netherlands

    • Cost Free shipping
    • Time 1 - 2 working days

    Luxembourg

    • Cost Free shipping
    • Time 2 - 3 working days

    Germany

    • Cost Free shipping
    • Time 2 - 3 working days
  • Austria

    • Cost € 7,99 - Free shipping over € 149,-
    • Time 2 - 3 working days

    Czech Republic

    • Cost € 7,99 - Free shipping over € 149,-
    • Time 3 - 4 working days

    Denmark

    • Cost € 7,99 - Free shipping over € 149,-
    • Time 2 - 3 working days

    Estonia

    • Cost € 7,99 - Free shipping over € 149,-
    • Time 4 - 5 working days

    France

    • Cost € 7,99 - Free shipping over € 149,-
    • Time 3 - 4 working days

    Hungary

    • Cost € 7,99 - Free shipping over € 149,-
    • Time 3 - 4 working days

    Ireland

    • Cost € 7,99 - Free shipping over € 149,-
    • Time 4 - 5 working days

    Italy

    • Cost € 7,99 - Free shipping over € 149,-
    • Time 3 - 4 working days

    Latvia

    • Cost € 7,99 - Free shipping over € 149,-
    • Time 4 - 5 working days

    Lithuania

    • Cost € 7,99 - Free shipping over € 149,-
    • Time 4 - 5 working days

    Poland

    • Cost € 7,99 - Free shipping over € 149,-
    • Time 3 - 4 working days

    Slovakia

    • Cost € 7,99 - Free shipping over € 149,-
    • Time 3 - 4 working days

    Slovenia

    • Cost € 7,99 - Free shipping over € 149,-
    • Time 3 - 4 working days

    Spain

    • Cost € 7,99 - Free shipping over € 149,-
    • Time 3 - 4 working days

    Sweden

    • Cost € 7,99 - Free shipping over € 149,-
    • Time 3 - 5 working days
  • Balaeren

    • Cost € 9,99 - Free shipping over € 199,-
    • Time 2 - 5 working days

    Bulgaria

    • Cost € 9,99 - Free shipping over € 199,-
    • Time 4 - 5 working days

    Channel Islands

    • Cost € 9,99 - Free shipping over € 199,-
    • Time 2 - 3 working days

    Corsica

    • Cost € 9,99 - Free shipping over € 199,-
    • Time 2 - 5 working days

    Croatia

    • Cost € 9,99 - Free shipping over € 199,-
    • Time 5 - 6 working days

    Cyprus

    • Cost € 9,99 - Free shipping over € 199,-
    • Time 2 - 3 working days

    Finland

    • Cost € 9,99 - Free shipping over € 199,-
    • Time 3 - 6 working days

    Malta

    • Cost € 9,99 - Free shipping over € 199,-
    • Time 2 - 3 working days

    Portugal

    • Cost € 9,99 - Free shipping over € 199,-
    • Time 4 - 5 working days

    Romania

    • Cost € 9,99 - Free shipping over € 199,-
    • Time 4 - 5 working days

    Vatican

    • Cost € 9,99 - Free shipping over € 199,-
    • Time 2 - 3 working days
  • Aland

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 5 - 7 working days

    Albania

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 2 - 3 working days

    Andorra

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 2 - 3 working days

    Armenia

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 5 - 7 working days

    Belarus

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 2 - 3 working days

    Bosnia and Herzegovina

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 1 - 3 working days

    Canary Islands

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 2 - 3 working days

    Faeroer Islands

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 2 - 3 working days

    Georgia

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 5 - 7 working days

    Gibraltar

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 2 - 3 working days

    Groenland

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 5 - 7 working days

    Guernsey

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 5 - 7 working days

    Iceland

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 1 - 3 working days

    Isle of Man

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 5 - 7 working days

    Jersey

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 5 - 7 working days

    Liechtenstein

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 1 - 3 working days

    Kosovo

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 2 - 3 working days

    Macedonia

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 1 - 3 working days

    Moldova

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 2 - 3 working days

    Monaco

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 2 - 3 working days

    Montenegro

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 2 - 3 working days

    Norway

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 1 - 3 working days

    San Marino

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 2 - 3 working days

    Serbia

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 1 - 3 working days

    Spitsbergen & Jan Mayen

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 5 - 7 working days

    Switzerland

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 1 - 3 working days

    Turkey

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 2 - 3 working days

    Ukraine

    • Cost € 29,99 - Free shipping over € 249,-
    • Time 2 - 3 working days

Return policy

You can return your ordered items that aren’t worn or washed and with the label attached, within 30 days. Make sure they are in their original package and use our return form. Please be aware that you will have to pay for the return, we settle these return costs with the refund.


Do I have to pay for the return costs?

Yes, you pay for your return costs. Important: the shipment contains a return label/sticker, so you don’t have to pay for your return at the postal service. We eventually settle the return costs with the refund.


I received a damaged item

You can return damaged items within 30 days after you received them. Get in touch with our Customer Care Team by sending an email including pictures of the issue to customercare@rino-pelle.com. Returns that have been sent back without our approval will not be processed.


How can I return my order?

- Fill in the return form and put it into the box.
- Place the return label/sticker secure on the outside of the box, over your old address label.
- When the return label does not work please request a new return label at customercare@rino-pelle.com.
- Check, your order is ready to be returned ☺
- Please go to the correct Postal Service Point for your country (Post NL, DPD, DHL) and ship the box to the return address as mentioned on the label:

Bleckmann c/o Rino & Pelle Returns
Nijverheidsstraat 28
7575 BJ Oldenzaal

- After shipping your return, you receive a receipt with a tracking code. Please keep this receipt until your return is fully processed, as it's your proof of shipment.
- For a return from Bosnia Herzegovina please send a email to customercare@rino-pelle.com

Can I exchange an item?

No, unfortunately we are not able yet to do an exchange. Due to the limited stock, we suggest returning the items you want to exchange and place a new order to ensure you receive the items you want. Please be aware that you will have to pay for the returned items.


Have you received my returned order?

It takes a maximum of 10 working days to process your return. To make sure your return is on its way, please check the Track & Trace code of the parcel. If you haven’t received any information after 10 working days please contact our Customer Care Team via customercare@rino-pelle.com.


When will I receive my refund?

Once we have received your return, we will arrange a refund within 5 days. If you have returned your complete order, your shipping costs will be refunded. The return costs will be deducted from the total refund. If you haven’t receive any information after 5 working days please contact our Customer Care Team via customercare@rino-pelle.com.


My return form is not included in the shipment?

No problem, you can download the return form here. Please enter the purchase order number on the document.

NEED HELP?

E-mail us at
customercare@rino-pelle.com

Get in touch through email or our social media channels.

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