Delivery times and costs
-
The Netherlands
- Cost € 5,99 (Free shipping over € 49,-)
- Time 1 - 2 working days
Belgium
- Cost € 7,99 (Free shipping over € 49,-)
- Time 1 - 2 working days
Luxembourg
- Cost € 7,99 (Free shipping over € 49,-)
- Time 2 - 3 working days
Germany
- Cost € 7,99 (Free shipping over € 49,-)
- Time 2 - 3 working days
-
Austria
- Cost € 12,99 - Free shipping over € 149,-
- Time 2 - 3 working days
Balearen
- Cost € 12,99 - Free shipping over € 149,-
- Time 2 - 5 working days
Bulgaria
- Cost € 12,99 - Free shipping over € 149,-
- Time 4 - 5 working days
Channel Islands
- Cost € 12,99 - Free shipping over € 149,-
- Time 2 - 3 working days
Corsica
- Cost € 12,99 - Free shipping over € 149,-
- Time 2 - 5 working days
Croatia
- Cost € 12,99 - Free shipping over € 149,-
- Time 5 - 6 working days
Cyprus
- Cost € 12,99 - Free shipping over € 149,-
- Time 2 - 3 working days
Czech Republic
- Cost € 12,99 - Free shipping over € 149,-
- Time 3 - 4 working days
Denmark
- Cost € 12,99 - Free shipping over € 149,-
- Time 2 - 3 working days
Estonia
- Cost € 12,99 - Free shipping over € 149,-
- Time 4 - 5 working days
Finland
- Cost € 12,99 - Free shipping over € 149,-
- Time 3 - 6 working days
France
- Cost € 12,99 - Free shipping over € 149,-
- Time 3 - 4 working days
Hungary
- Cost € 12,99 - Free shipping over € 149,-
- Time 3 - 4 working days
Ireland (Please enter your address accurately when ordering)
- Cost € 12,99 - Free shipping over € 149,-
- Time 4 - 5 working days
Italy
- Cost € 12,99 - Free shipping over € 149,-
- Time 3 - 4 working days
Latvia
- Cost € 12,99 - Free shipping over € 149,-
- Time 4 - 5 working days
Lithuania
- Cost € 12,99 - Free shipping over € 149,-
- Time 4 - 5 working days
Malta
- Cost € 12,99 - Free shipping over € 149,-
- Time 2 - 3 working days
Poland
- Cost € 12,99 - Free shipping over € 149,-
- Time 3 - 4 working days
Portugal
- Cost € 12,99 - Free shipping over € 149,-
- Time 4 - 5 working days
Romania
- Cost € 12,99 - Free shipping over € 149,-
- Time 4 - 5 working days
Slovakia
- Cost € 12,99 - Free shipping over € 149,-
- Time 3 - 4 working days
Slovenia
- Cost € 12,99 - Free shipping over € 149,-
- Time 3 - 4 working days
Spain
- Cost € 12,99 - Free shipping over € 149,-
- Time 3 - 4 working days
Sweden
- Cost € 12,99 - Free shipping over € 149,-
- Time 3 - 5 working days
Vatican
- Cost € 12,99 - Free shipping over € 149,-
- Time 2 - 4 working days
-
Aland
- Cost € 39,99 - Free shipping over € 199,-
- Time 5 - 7 working days
Albania
- Cost € 39,99 - Free shipping over € 199,-
- Time 2 - 3 working days
Andorra
- Cost € 39,99 - Free shipping over € 199,-
- Time 2 - 4 working days
Armenia
- Cost € 39,99 - Free shipping over € 199,-
- Time 5 - 7 working days
Belarus
- Cost € 39,99 - Free shipping over € 199,-
- Time 2 - 4 working days
Bosnia and Herzegovina
- Cost € 39,99 - Free shipping over € 199,-
- Time 2 - 4 working days
Canary Islands
- Cost € 39,99 - Free shipping over € 199,-
- Time 2 - 3 working days
Faeroer Islands
- Cost € 39,99 - Free shipping over € 199,-
- Time 3 - 6 working days
Georgia
- Cost € 39,99 - Free shipping over € 199,-
- Time 5 - 7 working days
Gibraltar
- Cost € 39,99 - Free shipping over € 199,-
- Time 2 - 3 working days
Groenland
- Cost € 39,99 - Free shipping over € 199,-
- Time 5 - 7 working days
Guernsey
- Cost € 39,99 - Free shipping over € 199,-
- Time 5 - 7 working days
Iceland
- Cost € 39,99 - Free shipping over € 199,-
- Time 2 - 4 working days
Isle of Man
- Cost € 39,99 - Free shipping over € 199,-
- Time 5 - 7 working days
Jersey
- Cost € 39,99 - Free shipping over € 199,-
- Time 5 - 7 working days
Kosovo
- Cost € 39,99 - Free shipping over € 199,-
- Time 2 - 3 working days
Liechtenstein
- Cost € 39,99 - Free shipping over € 199,-
- Time 2 - 4 working days
Macedonia
- Cost € 39,99 - Free shipping over € 199,-
- Time 2 - 4 working days
Moldova
- Cost € 39,99 - Free shipping over € 199,-
- Time 2 - 4 working days
Monaco
- Cost € 39,99 - Free shipping over € 199,-
- Time 2 - 4 working days
Montenegro
- Cost € 39,99 - Free shipping over € 199,-
- Time 2 - 4 working days
Norway
- Cost € 39,99 - Free shipping over € 199,-
- Time 2 - 4 working days
San Marino
- Cost € 39,99 - Free shipping over € 199,-
- Time 2 - 3 working days
Serbia
- Cost € 39,99 - Free shipping over € 199,-
- Time 2 - 4 working days
Spitsbergen & Jan Mayen
- Cost € 39,99 - Free shipping over € 199,-
- Time 5 - 7 working days
Switzerland
- Cost € 39,99 - Free shipping over € 199,-
- Time 2 - 4 working days
Turkey
- Cost € 39,99 - Free shipping over € 199,-
- Time 3 - 6 working days
Ukraine
- Cost € 39,99 - Free shipping over € 199,-
- Time 3 - 6 working days
-
England - Scotland - Wales - Northern Ireland
- Cost € 39,99 - Free shipping over € 199,-
- Time 3 - 6 working days
Return policy (Benelux - Europe zone 1 & 2)
You can return your ordered items that aren’t worn or washed - with the label attached and in their original package, within 30 days.
Do I have to pay for the return costs?
Yes, you have to pay for your return costs.
From a sustainability point of view, we feel that free returns are no longer appropriate in this day and age.
We eventually settle the return costs with the refund.
I received a damaged item
You can return damaged items within 30 days after you received them. Get in touch with our Customer Care Team by sending an email including pictures of the issue to customercare@rino-pelle.com. Returns that have been sent back without our approval will not be processed.
How can I return my order?
We have been live with an online returnportal since 15-6-2022. You register your return online and you can print your label from this portal. Below an instruction;
1. Go to https://returns.rino-pelle.com/
2. Fill in your ordernumber and your e-mail address
3. Please complete the form
4. Follow the instruction and print your return label
5. We will process the refund as soon as possible after receipt in our warehouse
6. Questions or comments, please send an e-mail to customercare@rino-pelle.com
Can I exchange an item?
No, unfortunately we are not able yet to do an exchange. Due to the limited stock, we suggest returning the items you want to exchange and place a new order to ensure you receive the items you want. Please be aware that you will have to pay for the returned items.
Have you received my returned order?
It takes a maximum of 10 working days to process your return. If you haven’t received any information after 10 working days please contact our Customer Care Team via customercare@rino-pelle.com.
When will I receive my refund?
Once we have received your return, we will arrange a refund within 10 days. The return costs will be deducted from the total refund. If you haven’t receive any information after 10 working days please contact our Customer Care Team via customercare@rino-pelle.com.
Return policy (United Kingdom)
You can return your ordered items that aren’t worn or washed - with the label attached and in their original package, within 30 days.
Due to the Brexit, we are unfortunately forced to charge the customer for the full return costs. Customers are responsible for paying any additional costs including customs, duties, taxes and any other fees.
Do I have to pay for the return costs?
Due to the Brexit, we are unfortunately forced to charge the customer for the full return costs. Customers are responsible for paying any additional costs including customs, duties, taxes and any other fees.
I received a damaged item
You can return damaged items within 30 days after you received them. Get in touch with our Customer Care Team by sending an email including pictures of the issue to customercare@rino-pelle.com. Returns that have been sent back without our approval will not be processed.
How can I return my order?
We have been live with an online returnportal since 15-6-2022. You register your return online and you can print your label from this portal. Below an instruction;
1. Go to https://returns.rino-pelle.com/
2. Fill in your ordernumber and your e-mail address
3. Please complete the form
4. Follow the instruction and print your return label
5. We will process the refund as soon as possible after receipt in our warehouse
6. Questions or comments, please send an e-mail to customercare@rino-pelle.com
Can I exchange an item?
No, unfortunately we are not able yet to do an exchange. Due to the limited stock, we suggest returning the items you want to exchange and place a new order to ensure you receive the items you want. Please be aware that you will have to pay for the returned items.
Have you received my returned order?
It takes a maximum of 10 working days to process your return. If you haven’t received any information after 10 working days please contact our Customer Care Team via customercare@rino-pelle.com.
When will I receive my refund?
Once we have received your return, we will arrange a refund within 10 days. The return costs will be deducted from the total refund. If you haven’t receive any information after 10 working days please contact our Customer Care Team via customercare@rino-pelle.com.
NEED HELP?
E-mail us at
customercare@rino-pelle.com
Get in touch through email or our social media channels.
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