Terms & Conditions

The terms & conditions are applicable to all agreements and orders of Rino & Pelle, except when Rino & Pelle has agreed to other conditions in writing.
• Adjusted agreements are not applicable for future transactions.
• By placing an order and accepting the offer you are automatically in agreement with these terms and conditions.

Prices & costs

All prices mentioned on the website of Rino & Pelle are inclusive 21% tax.
• Shipping is free for orders above €100,- in the Benelux & Germany.
• Check our shipping page for costs of international shipping.
• If you order more than one product shipping costs will remain the same.
• As long as the agreement has not been set yet, Rino & Pelle is free to change the prices and further conditions.


Rino & Pelle aims to ship all orders that are in stock within 1-2 days.
• If a product has a longer delivery time or is (temporarily) not available, you will be informed shortly after you have placed the order.
• Rino & Pelle is not responsible for delays caused by Post NL, DPD or DHL or any other shipping partner.
• Rino & Pelle is also not liable for whatever damage that might occur as a consequence to not delivering in time.
• Rino & Pelle takes great care of the shipping and receiving of ordered products. Nevertheless it can happen that an order is not sent or incomplete. You need to report this within 14 days after you have received the product. The delivery shall eventually be completed or send again by Rino & Pelle.

Payment methods

The agreement for buying and selling is finalized at the moment that you accept and comply with the general terms & conditions of Rino & Pelle. As long as the agreement is not confirmed by mail, the customer has the right to cancel the agreement.
• The due payment can be made by Visa-MasterCard-Maestro-AMEX, SOFORT banking, Bancontact, PayPal, iDEAL Google-Shopify-Apple Pay. By payment with Visa or MasterCard Rino & Pelle has the right to control if the card is valid, if there is enough payment limit to pay the product and if the address information is correct.

Reclamations & Returns

We do our utmost best to deliver a perfect product. Rino & Pelle advises to check the delivered products immediately after receiving them. In case the ordered products do not satisfy your expectations, do not hesitate to contact us by mail in order to inform us about it. Rino & Pelle will try to solve the problem or complaint together with you.
• In case that Rino & Pelle has not received a written complaint within 30 days after the reception of the product, Rino & Pelle assumes that the products has been delivered correctly and in good state. You have the right to return the products delivered by Rino & Pelle within 30 days. Within the approval period of 30 days you are obliged to take great care of the product and the packaging. You are only allowed to unpack and use the product as far as necessary to test whether it satisfies you and you would like to keep it.
• You may return the products in the original package within these 30 days, attaching a copy of the packing slip. You are responsible for the return costs.
• In case that the products are not used and returned correctly in time and undamaged, Rino & Pelle will refund the paid price exclusive return costs within 30 days.
• If the products sent by Rino & Pelle are not returned within 30 days, the agreement is binding.


Rino & Pelle is not liable for any damage caused by the products of Rino & Pelle directly or indirectly. Rino & Pelle is also not liable for any damage caused by third parties.
• Rino & Pelle accepts no liability for eventual damages that is caused by using Rino & Pelle products.
• TThe liability of Rino & Pelle is always restricted to the purchase amount of the product in question.
• Rino & Pelle is not liable for misunderstandings, delay and incorrect delivery of orders and messages, due to the use of the internet or other means of communication with Rino & Pelle, or between Rino & Pelle and third parties, unless due to intentionally acts or negligence.

Force majeure

In a situation of force majeure all obligations of Rino & Pelle will be cancelled. In case that the period of force majeure takes longer than two months, it is yours and Rino & Pelle right to cancel the agreement, without a compensation for damage. We speak of force majeure in case of strike, disturbances, import/export prohibition, or natural disasters regardless if these occur at Rino & Pelle or its suppliers.


Rino & Pelle respects the privacy of all users of the website and takes care, that the personal information that you provide us with, with be treated confidentially. Your personal information will be used only for handling your order.
• Next to handling your order we will use your information, only after your approval, for marketing means and the relationship with you as our customer.
• The information will never be shared with third parties unless these have to be involved in handling your order.
• For this agreement and terms & conditions Dutch law applies.

Company information

Rino & Pelle Visitors and postal address

Rino & Pelle
Olivier van Noortweg 6
5928 LX Venlo
The Netherlands

Email: customercare@rino-pelle.com
Chamber of Commerce: 12045081
VAT: NL810083917B01

Last Modified: 27-01-2021