Terms & Conditions

1. Identity

The private limited company Rino & Pelle Online B.V., with its registered offices at Olivier van Noortweg 6 at 5928 LX Venlo, NL, also operating under the name of Rino & Pelle.

Telephone Number: +31 (0)77 472 3383
Email Address: customercare@rinopelle.com
Chamber of Commerce number: 85283223

2. Definitions

In these Terms and Conditions (hereinafter referred to as “Terms and Conditions”) the following terms have the following meanings:

Rino & Pelle: Rino & Pelle Online B.V. 

Agreement: a remote contract that is concluded between Rino & Pelle and the Consumer in the context of an organised system for the remote selling of products, whereby exclusive or joint use is made of one or more remote communication technologies up to and including the conclusion of the Agreement;
Consumer: a natural person, who does not act for purposes related to his/her trade, business, craft, or professional activity;
Cooling-off Period: a period of 30 days after the product is received, during which you, as the Consumer, are entitled to exercise your right of withdrawal;
Right of Withdrawal: the option for the Consumer to decide against the remote contract within the Cooling-off Period;
Refund: once we have received your return, we will arrange a refund within 14 days. The return costs will be deducted from the total refund. If you haven’t received any information after 14 working days please contact our Customer Care Team via customercare@rino-pelle.com.
Terms and Conditions: these general Terms and Conditions, which apply between Rino & Pelle and the Consumer;

3. Applicability

3.1       These Terms and Conditions apply to every offer from Rino & Pelle and to every Agreement that comes into effect between Rino & Pelle and the Consumer.

3.2      The text of these Terms and Conditions are available to the Consumer prior to the conclusion of the Agreement and the Consumer can simply save this on a Permanent Data Carrier.

4. Offer

4.1       If an offer has a limited validity period or takes place subject to conditions, this will be set out in the offer.

4.2      The offer contains a description of the offered products in a manner that will enable a proper assessment of the offer by the Consumer. Apparent mistakes or apparent errors in the offer will not bind Rino & Pelle.

5. Agreement

5.1       The Agreement comes into effect at the time of placement of the order. Rino & Pelle promptly confirms by electronic means receipt of the acceptance of the offer.

5.2      Rino & Pelle performs the Agreement on the basis of best endeavours.

5.3      Rino & Pelle makes efforts to take suitable technical and organisational measures for the protection of the electronic transfer of data and makes every reasonable effort to ensure a secure web environment.

5.4      Rino & Pelle may make enquiries into the ability of the Consumer to fulfil his/her payment obligations, as well as into all those facts and factors that are relevant to entering into the Agreement responsibly. If Rino & Pelle, on the basis of this research, has good grounds not to enter into the Agreement, Rino & Pelle is entitled to refuse an order or application, or to attach special conditions to the performance, on stating its reasons.

6. Right of Withdrawal

6.1       The Consumer may withdraw an Agreement with regard to the purchase of a product during the Cooling-off Period.

6.2      If the Consumer wishes to exercise his/her Right of Withdrawal for undamaged and unused products, he/she must notify Rino & Pelle within the Cooling-off Period by completing the online return form. 

6.3      The Consumer returns the product as soon as possible, but at the latest within 14 days from the day following notification that they are exercising their Right of Withdrawal, or the Consumer hands the product to (an authorised representative of) Rino & Pelle, unless Rino & Pelle collects the product.

6.4      The Consumer bears the direct costs of return dispatch of the product, unless stated otherwise by Rino & Pelle.

6.5      The Consumer returns the product together with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the instructions provided by Rino & Pelle.

6.6      The risk and the burden of proof of the correct exercise in a timely manner of the Right of Withdrawal is vested in the Consumer.

6.7      Rino & Pelle refunds all payments made by the Consumer, including any delivery costs charged by Rino & Pelle for the returned product, promptly but in any event within 14 days after the day on which the Consumer notified Rino & Pelle of withdrawal excluding the return costs. 

7. Cooling-off Period

7.1       The Consumer handles the product and packaging with good care during the Cooling-off Period. He/she will only unwrap or use the product to the extent that this is necessary to establish the nature, the characteristics and the functioning of the product. The starting point hereby is that the Consumer is only permitted to handle and inspect the product to the same extent as in a shop.

7.2      The Consumer is liable for any decrease in value of the product that is the result of a manner of handling the product that goes beyond the extent stated in article 7.1.

8.Exclusion of the Right of Withdrawal

8.1       Rino & Pelle may exclude products from the Right of Withdrawal. This is stated with the offer in the webshop, in a timely manner prior to the conclusion of the Agreement. The exclusion of the right of withdrawal applies in any case to products that are custom-made for the Consumer.

9. Price

9.1       The prices of the offered products shall not be increased during the validity period stated in the offer, with the exception of price changes as a result of changes in legal provisions.

9.2      The prices of the products stated in the offer are in Euros, including VAT and exclude any shipping and administrative costs.

9.3      Rino & Pelle is entitled to periodically adjust its prices.

10. Compliance with the Agreement

10.1      Rino & Pelle guarantees that the products meet the sound condition and/or fitness for purpose of the products delivered by it in conformity with the specifications set out.

10.2     The risk of damage to and/or loss of products is vested in Rino & Pelle until the time of delivery to the Consumer, or to a representative appointed in advance and made known to Rino & Pelle.

10.3     Ownership of the delivered products only transfer after the amount owed has been paid.

11.Delivery and Execution

11.1       Rino & Pelle makes every effort to observe care when taking receipt of and during the execution of the orders.

11.2      The Consumer is responsible for providing Rino & Pelle with the correct address, email address, mobile telephone number, payment details and any changes to these in a timely manner.

11.3      Rino & Pelle makes every effort to execute the accepted orders, no later than within 30 days, unless another delivery period has been agreed. If the delivery is delayed, or if a delivery cannot or can only partially be executed, the Consumer shall be notified no later than 30 days after the order was placed.

11.4      Deliveries take place for as long as the products are in stock.

12. Payment

12.1      Rino & Pelle is permitted to charge the applicable price at the point of delivery to the Consumer, which the Consumer is obliged to pay.

12.2     If the Consumer does not pay in a timely manner, Rino & Pelle reminds the Consumer and allow them a reasonable further payment period. If payment is still not forthcoming, Rino & Pelle may charge the extrajudicial collection costs incurred by Rino & Pelle. These collection costs amount to a maximum of: 15% of outstanding sums up to € 2,500; 10% of the next € 2,500 and 5% of the next € 5,000 with a minimum of € 40.

13.Intellectual Property Rights

13.1      Any intellectual property rights and know-how of Rino & Pelle with regard to this Agreement and the products supplied by Rino & Pelle, are vested in Rino & Pelle and/or its suppliers. No transfer of any intellectual property rights takes place by virtue of the Agreement.

14. Complaints Procedure

14.1      Rino & Pelle is committed to providing excellent customer service. Please let us know if you are not satisfied. You can reach us via the contact information on the website of Rino & Pelle.

14.2     Complaints regarding the performance of the Agreement must be submitted clearly and in full to Rino & Pelle, within a reasonable period after the Consumer has noticed the defects.

14.3     In principle, any complaint submitted to us shall be responded to within 14 days after submission. If more time is needed for dealing with your complaint, you receive acknowledgement of receipt, which will set out the period in which you can expect a substantive response from us.

15. Personal Data

15.1.     Rino & Pelle process personal data in the context of the performance of the Agreement and its service provision in accordance with the applicable legislation and regulations.

16. Disputes

16.1      The law of the Netherlands applies exclusively to Agreements between Rino & Pelle and the Consumer. Any disputes that might arise between parties to the Agreement shall be submitted to the competent court in the Limburg district in the Netherlands.

16.2     No matter the language of the Terms and Conditions, the English language of the Terms and Conditions will prevail.