Place an order
After you’ve added products to your shopping cart, you can choose to view your cart and proceed thereafter directly to order. After this you will enter the "Checkout". Here you can log in to your Rino & Pelle account or add your shipping details without logging in. After completing the payment, the order is placed. You will receive a confirmation to the e-mail address you provided. Didn't receive a confirmation? Please contact our Customer Care Team (firstname.lastname@example.org)
Unfortunately you cannot change an order yourself. If you have entered the wrong size or address, please contact our Customer Care Team immediately (email@example.com). Then we will check if we can still make the requested amendments. If your order is in the shipping process already, we no longer have any influence on this and can’t amend anything anymore.
Cancel your order
You have the right to cancel your order before delivery. However, we aim to ship your order as quickly as possible. It can happen therefore, that your order is already on its way when we receive your cancellation. If the order has been shipped, you can return the goods within the period of 30 days. Please keep in mind that possible return costs will be deducted from your refund.
Having an account on our webshop makes it possible to track the status of your current order, but also to review old orders. Besides that, you can keep a wish list in your account. You do not need an account to place an order.
Forgot your password
If you have forgotten your password, press the "Forgotten password" button to request a new one. When you enter your e-mail address, you will receive an e-mail that gives you the option to reset your password. If you (still) have login problems, please feel free to contact our Customer Care Team (firstname.lastname@example.org).