Delivery & Returns

You can return your ordered items that aren’t worn or washed and with the label attached, within 30 days. Make sure they are in their original package and use our return form. Please be aware that you will have to pay for the return, we settle these return costs with the refund.

Do I have to pay for the return costs?

Yes, you pay for your return costs. Important: the shipment contains a return label/sticker, so you don’t have to pay for your return at the postal service. We eventually settle the return costs with the refund.

I received a damaged item

You can return damaged items within 30 days after you received them. Get in touch with our Customer Care Team by sending an email including pictures of the issue to customercare@rino-pelle.com. Returns that have been sent back without our approval will not be processed.

How can I return my order?

- Fill in the return form and put it into the box.
- Place the return label/sticker on the outside of the box, over your old address label.
- When the return label isn't working please request a new return label through customercare@rino-pelle.com
- Yes, your order is ready to return ☺
- Please go to the correct Postal Service Point for your country (Post NL, DPD, DHL) and ship the box to the return address as mentioned on the label:

Bleckmann c/o Rino & Pelle Returns
Nijverheidsstraat 28
7575 BJ Oldenzaal

- After shipping your return, you receive a receipt with a tracking code. Please keep this receipt until your return is fully processed, as it's your proof of shipment.
- For a return from Bosnia Herzegovina please send a email to customercare@rino-pelle.com

Can I exchange an item?

No, unfortunately we are not able yet to do an exchange. Due to the limited stock, we suggest returning the items you want to exchange and place a new order to ensure you receive the items you want. Please be aware that you will have to pay for the returned items.

Have you received my returned order?

It takes a maximum of 10 working days to process your return. To make sure your return is on its way, please check the Track & Trace code of the parcel. If you haven’t received any information after 10 working days please contact our Customer Care Team via customercare@rino-pelle.com.

When will I receive my refund?

Once we have received your return, we will arrange a refund within 10 days. If you have returned your complete order, your shipping costs will be refunded. The return costs will be deducted from the total refund. If you haven’t receive any information after 10 working days please contact our Customer Care Team via customercare@rino-pelle.com.

My return form is not included in the shipment?

No problem, you can download the return form here. Please enter the purchase order number on the document.

You can return your ordered items, that aren’t worn or washed within 30 days with the labels attached and in their original package using this return form.

Due to the Brexit, we are unfortunately forced to charge the customer for the full return costs. Customers are responsible for paying any additional costs including customs, duties, taxes and any other fees.

Do I have to pay for the return costs?

Due to the Brexit, we are unfortunately forced to charge the customer for the full return costs. Customers are responsible for paying any additional costs including customs, duties, taxes and any other fees.

How to return?

- Fill in the return form and put it into the box.
- Place the return label/sticker on the outside of the box, over your old address label.
- When the return label isn't working please request a new return label through customercare@rino-pelle.com
- Yes, your order is ready to return ☺
- Please go to the correct Postal Service Point for your country (Post NL, DPD, DHL) and ship the box to the return address as mentioned on the label:

Bleckmann c/o Rino & Pelle Returns
Nijverheidsstraat 28
7575 BJ Oldenzaal

- After shipping your return, you receive a receipt with a tracking code. Please keep this receipt until your return is fully processed, as it's your proof of shipment.

Be aware that all of the return costs/customs/duties/taxes and any other fees will be for the customer due to the Brexit.

It takes a maximum of 15 working days to process your return. If you haven’t receive any information after 15 working days please contact our customer
service: customercare@rino-pelle.com