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CUSTOMER SERVICE

Delivery & Returns

Delivery times and costs

  • The Netherlands

    • Cost € 5,99 (Free shipping over € 49,-)
    • Time 1 - 2 working days

    Belgium

    • Cost € 7,99 (Free shipping over € 49,-)
    • Time 1 - 2 working days

    Luxembourg

    • Cost € 7,99 (Free shipping over € 49,-)
    • Time 2 - 3 working days

    Germany

    • Cost € 7,99 (Free shipping over € 49,-)
    • Time 2 - 3 working days
  • Austria

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 2 - 3 working days

    Balearen

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 2 - 5 working days

    Bulgaria

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 4 - 5 working days

    Channel Islands

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 2 - 3 working days

    Corsica

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 2 - 5 working days

    Croatia

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 5 - 6 working days

    Cyprus

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 2 - 3 working days

    Czech Republic

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 3 - 4 working days

    Denmark

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 2 - 3 working days

    Estonia

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 4 - 5 working days

    Finland

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 3 - 6 working days

    France

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 3 - 4 working days

    Hungary

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 3 - 4 working days

    Ireland (Please enter your address accurately when ordering)

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 4 - 5 working days

    Italy

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 3 - 4 working days

    Latvia

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 4 - 5 working days

    Lithuania

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 4 - 5 working days

    Malta

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 2 - 3 working days

    Poland

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 3 - 4 working days

    Portugal

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 4 - 5 working days

    Romania

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 4 - 5 working days

    Slovakia

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 3 - 4 working days

    Slovenia

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 3 - 4 working days

    Spain

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 3 - 4 working days

    Sweden

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 3 - 5 working days

    Vatican

    • Cost € 12,99 - Free shipping over € 149,-
    • Time 2 - 4 working days
  • Aland

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 5 - 7 working days

    Albania

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 2 - 3 working days

    Andorra

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 2 - 4 working days

    Armenia

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 5 - 7 working days

    Belarus

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 2 - 4 working days

    Bosnia and Herzegovina

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 2 - 4 working days

    Canary Islands

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 2 - 3 working days

    Faeroer Islands

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 3 - 6 working days

    Georgia

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 5 - 7 working days

    Gibraltar

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 2 - 3 working days

    Groenland

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 5 - 7 working days

    Guernsey

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 5 - 7 working days

    Iceland

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 2 - 4 working days

    Isle of Man

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 5 - 7 working days

    Jersey

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 5 - 7 working days

    Kosovo

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 2 - 3 working days

    Liechtenstein

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 2 - 4 working days

    Macedonia

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 2 - 4 working days

    Moldova

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 2 - 4 working days

    Monaco

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 2 - 4 working days

    Montenegro

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 2 - 4 working days

    Norway

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 2 - 4 working days

    San Marino

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 2 - 3 working days

    Serbia

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 2 - 4 working days

    Spitsbergen & Jan Mayen

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 5 - 7 working days

    Switzerland

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 2 - 4 working days

    Turkey

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 3 - 6 working days

    Ukraine

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 3 - 6 working days
  • England - Scotland - Wales - Northern Ireland

    • Cost € 39,99 - Free shipping over € 199,-
    • Time 3 - 6 working days

Return policy (Benelux - Europe zone 1 & 2)

You can return your ordered items that aren’t worn or washed and with the label attached, within 30 days. Make sure they are in their original package and use our return form. Please be aware that you will have to pay for the return, we settle these return costs with the refund.

Do I have to pay for the return costs?

Yes, you pay for your return costs. Important: the shipment contains a return label/sticker, so you don’t have to pay for your return at the postal service. We eventually settle the return costs with the refund.

I received a damaged item

You can return damaged items within 30 days after you received them. Get in touch with our Customer Care Team by sending an email including pictures of the issue to customercare@rino-pelle.com. Returns that have been sent back without our approval will not be processed.

How can I return my order?

- Fill in the return form and put it into the box.
- Place the return label/sticker on the outside of the box, over your old address label.
- When the return label isn't working please request a new return label through customercare@rino-pelle.com
- Yes, your order is ready to return ☺
- Please go to the correct Postal Service Point for your country (Post NL, DPD, DHL) and ship the box to the return address as mentioned on the label:

Bleckmann c/o Rino & Pelle Returns
Nijverheidsstraat 28
7575 BJ Oldenzaal

- After shipping your return, you receive a receipt with a tracking code. Please keep this receipt until your return is fully processed, as it's your proof of shipment.
- For a return from Bosnia Herzegovina please send a email to customercare@rino-pelle.com

Can I exchange an item?

No, unfortunately we are not able yet to do an exchange. Due to the limited stock, we suggest returning the items you want to exchange and place a new order to ensure you receive the items you want. Please be aware that you will have to pay for the returned items.

Have you received my returned order?

It takes a maximum of 10 working days to process your return. To make sure your return is on its way, please check the Track & Trace code of the parcel. If you haven’t received any information after 10 working days please contact our Customer Care Team via customercare@rino-pelle.com.

When will I receive my refund?

Once we have received your return, we will arrange a refund within 10 days. If you have returned your complete order, your shipping costs will be refunded. The return costs will be deducted from the total refund. If you haven’t receive any information after 10 working days please contact our Customer Care Team via customercare@rino-pelle.com.

My return form is not included in the shipment?

No problem, you can download the return form here. Please enter the purchase order number on the document.

Return policy (United Kingdom)

You can return your ordered items, that aren’t worn or washed within 30 days with the labels attached and in their original package using this return form.

Due to the Brexit, we are unfortunately forced to charge the customer for the full return costs. Customers are responsible for paying any additional costs including customs, duties, taxes and any other fees.

Do I have to pay for the return costs?

Due to the Brexit, we are unfortunately forced to charge the customer for the full return costs. Customers are responsible for paying any additional costs including customs, duties, taxes and any other fees.

How to return?

- Fill in the return form and put it into the box.
- Place the return label/sticker on the outside of the box, over your old address label.
- When the return label isn't working please request a new return label through customercare@rino-pelle.com
- Yes, your order is ready to return ☺
- Please go to the correct Postal Service Point for your country (Post NL, DPD, DHL) and ship the box to the return address as mentioned on the label:

Bleckmann c/o Rino & Pelle Returns
Nijverheidsstraat 28
7575 BJ Oldenzaal

- After shipping your return, you receive a receipt with a tracking code. Please keep this receipt until your return is fully processed, as it's your proof of shipment.

Be aware that all of the return costs/customs/duties/taxes and any other fees will be for the customer due to the Brexit.

It takes a maximum of 15 working days to process your return. If you haven’t receive any information after 15 working days please contact our customer
service: customercare@rino-pelle.com

NEED HELP?

E-mail us at
customercare@rino-pelle.com

Get in touch through email or our social media channels.

GET IN TOUCH

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